CUSTOMER RELATIONSHIP MANAGEMENT
OUR CRM PROCESS
PLANNING IS VITAL
Understanding your business processes and the goals you want to achieve is vital when it comes to choosing the right CRM solution.
One of our skilled CRM team members will sit with you and go through the process of plotting out every step in your workflow so that we can give you the best advice when the time comes to implement your new CRM.
CUSTOMER RELATIONSHIP MANAGEMENT PLATFORMS
SuiteCRM is SugarCRM but with all the plugins Sugar charges for. This solution works well for most clients looking to start with a CRM solution.
vTiger and SuiteCRM were born from the original SugarCRM code with some minor differences between them. We therefore offer all of the solutions but believe that the customer should own the code and data at the end of the day.
Unlike many other CRM platforms on the market, OroCRM was developed especially for eCommerce to get a full 360 degree view of your customer across multiple online sales platforms like Magento, WooCommerce, Amazon and many more.
Target specific people in a household with new products they might like, understand spending habits from the extensive reports OroCRM can produce and re-target certain customers who have not completed their online sale.
CiviCRM is an wonderful CRM system designed specifically for the Non Profit Organisations of the world. If you have an existing WordPress, Joomla or Drupal site, CiviCRM is capable of plugging directly into these already familiar content management systems which then become part of your core online software experience.
BUILD A BUSINESS YOU CAN SELL
As you build your business, consider that someone might be watching your growth and may approach you to buy your company. One of the elements of your business is the big data you are collecting which becomes invaluable when you can open it up to a potential buyer of your business.
CRM systems collect a lot of data. They are also capable of creating fine tuned reports which you can use to analyse your customers to understand what steps you need to take next to make your business more valuable.
At times, the CRM solution you have chosen may not have the functionality you require out of the box. It is here where Vane jumps in to help you build the features that will provide solutions to your specific requirements.
As your online store grows, you will want to understand the buying habits of your clients so that you can improve your offering to them. With OroCRM, you get a 360 degree understanding of your customer allowing you to give them more of what they like.